Returns & Exchanges
At Cocoba Chocolate, we want you to be completely satisfied with your delicious treats; if your order isn't quite right, you can return unopened items within 30 days of receipt. Please note that for food safety reasons, we cannot accept returns on products that have been opened or consumed.
Contact Support
Email our customer service team with your order number and the reason for the return to receive an authorization code.
Pack Securely
Place the unused items back in their original packaging, ensuring they are well-protected to prevent damage during transit.
Ship the Parcel
Affix the provided return label or address the package to our warehouse, then drop it off at your nearest postal service point.
Receive Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing