Frequently Asked Questions
Everything you need to know about our delicious chocolate collections.
How long will it take for my chocolate order to arrive?
We offer several shipping options. Standard delivery typically takes 3-5 working days, while our Express service ensures your treats arrive within 1-2 working days.
Do you offer any vegan or dairy-free chocolate options?
Yes, we have a dedicated range of vegan-friendly chocolates and dark chocolate bars. Please check the individual product descriptions for full dietary and allergen information.
How should I store my Cocoba chocolate?
To keep your chocolate in peak condition, store it in a cool, dry place away from direct sunlight and strong odors. We do not recommend refrigeration as it can affect the texture and appearance.
Can I include a personalized gift message with my order?
Absolutely! You can add a custom message at the checkout stage, which we will print on a gift card and include inside your parcel at no extra cost.
What is your return policy for food items?
Due to health and hygiene reasons, we cannot accept returns on food products unless they are faulty or damaged. If there is an issue with your order, please contact our customer service team within 48 hours of delivery.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.